Account and Data Deletion
This page explains how to delete your Ovelivia account and your data. Ovelivia is developed by MAZ GLOBAL KOZMETİK GIDA İNŞAAT LİMİTED ŞİRKETİ.
You can do this yourself from inside the app. There is no need to contact us or wait for approval.
1. Deleting from the app (recommended)
You can permanently delete your account and all of your data in a few taps:
- Open Ovelivia and go to the Profile tab in the bottom menu.
- Open the Privacy and data section.
- Tap Delete my account and data.
- Read the warning and confirm with Delete permanently.
Your data is removed from the server as soon as you confirm, and you are signed out. This cannot be undone and deleted data cannot be recovered.
2. If you can no longer open the app
If you have changed phones or already uninstalled the app, email your deletion request to fatih.yilmaz@mazglobalcompany.com. We complete requests within a reasonable period and no later than 30 days.
Ovelivia works without an account, so we cannot look your records up by email address or username. Including the name you used in the app and roughly when you started using it helps us find them.
3. What gets deleted
Deleting your account permanently removes all of the following from our servers:
- Your profile: name, date of birth, height, weight, health conditions and cycle preferences
- Your period and cycle records
- Your daily logs: symptoms, mood and notes
- Your pregnancy and postpartum records
- Every conversation you had with Liv
- Your partner link and pairing code
- Your Desire Bucket signals
- The device key held so we can send you notifications
4. What is retained afterwards
After deletion we hold no personal data of yours on our servers. Only two exceptions apply:
- Records we are legally required to keep, such as invoices and payment records, are retained for the period the law requires. These contain no health data.
- Copies remaining in system backups are fully erased within 30 days as the backup cycle rotates.
If you have a subscription, it is managed by Google Play or the App Store. To cancel it you need to do so in your store account settings; deleting your account does not cancel the subscription on its own.
5. Data left on your device
Some preferences are stored only on your phone and never sent to the server. Uninstalling the app clears them.
If you run into any trouble, contact us at fatih.yilmaz@mazglobalcompany.com.